Rambox uses a third-party service (Stripe) to manage payments. If you aren't able to complete your payment (new subscription, renewal, or else) because of an error with your credit/debit card or the payment service responds with a generic error, we recommend being patient and trying again later. Problems like this could occur because the payment service is under maintenance process, because your payment method is temporarily disabled, or any other unexpected communication issue between services.

If the problem persists, please update your Billing Information and Payment Method by following these steps.

If these difficulties persist and/or they are preventing you from using Rambox (license expired because of unpaid invoice), please contact us right away, and we will attend to your case ASAP.