Troubleshooting
Article updated for v2.1.3 When Rambox tries to charge your subscription and, for any reason, the transaction is rejected, a notification will be displa...
Thu, 27 Apr, 2023 at 9:12 PM
Article updated for v2.0.1. Rambox uses a third-party service (Stripe) to manage payments. If you aren't able to complete your payment (new subscrip...
Wed, 4 Jan, 2023 at 3:37 PM
Article updated for v2.1.2. If you are having problems with sounds inside Rambox, please check the following information, grouped by different behaviors...
Fri, 16 Jun, 2023 at 10:19 PM
Article updated for v2.3.1. Sometimes, when clicking on a link that should open a popup window, you might see this message: This is because we bl...
Fri, 26 Apr, 2024 at 11:21 AM
Article updated for v2.3.0. Recommended article: How to check for updates? If you're having trouble updating automatically to a newer version of...
Mon, 5 Feb, 2024 at 8:55 PM
Please download version 1.3.2 from HERE In this version we changed our signer of the Windows Certificate from "Ramiro Pablo Saenz" to "Ra...
Mon, 1 Jun, 2020 at 4:49 PM
If Rambox cannot access neither your camera nor microphone, and cannot share screen, it means that it doesn't have permissions for those actions. Rambox...
Fri, 1 Mar, 2024 at 7:34 PM
Article updated for v2.1.3. This usually happens when the custom app's URL points to the login form or the homepage, instead of pointing to the URL ...
Fri, 19 May, 2023 at 10:44 AM
As you may know, Rambox is an Electron-based app and, sadly, not all Chrome extensions are compatible with Electron, that's why we offer a curated list ...
Fri, 22 Jul, 2022 at 12:27 PM
Article updated for v2.1.0. Whenever you come across the following banner/notification in Rambox, it means that you have not had access to our servers f...
Thu, 10 Aug, 2023 at 9:05 AM